Vape69 Privacy Policy — User Personal Information Protection
Last updated: 2026. This policy explains how vape69 collects, uses and protects your information.
Vape69 takes the privacy of every user who registers and uses our platform seriously. This Privacy Policy explains the types of information we collect, how it is used, how we protect your data, and the rights you have as a user. By using the vape69 platform, you agree to the terms set out here.
Information We Collect from You
When you register or use the vape69 platform, we collect various types of information to ensure our services run smoothly and securely. This includes:
- Account information — full name, email address, mobile number, date of birth and password, required for registration and identity verification.
- Device and browser information — device type, operating system, browser version, IP address and other technical data collected automatically when you access the platform.
- Local payment information in MYR — details of deposit and withdrawal transactions, including payment methods used such as Boost and Touch 'n Go. We do not directly store full card numbers or sensitive banking information.
- Usage data — records of betting activity, pages visited, session duration, clicks and interactions on the platform, used for analytics and service improvement.
- Cookies — small files stored on your device to identify sessions, save user preferences and enhance your overall browsing experience on the platform.
How Your Information Is Used
Vape69 uses the information collected solely for legitimate purposes directly related to the operation of the platform. The primary purposes include:
- Process account registration, identity verification and user login management.
- Securely process deposits, withdrawals and all financial transactions in Ringgit Malaysia (RM).
- Provide responsive customer support and resolve complaints or enquiries received.
- Analyse platform usage patterns to improve user experience, streamline navigation and introduce relevant new features.
- To comply with legal requirements, anti-money laundering regulations and directives from relevant authorities in Malaysia.
- Sends important notifications regarding account activity, security, and policy updates to users via their registered communication channels.
Vape69 will not use your information for third-party marketing purposes without your prior consent.
Data Storage, Security and Information Sharing
All personal information collected by vape69 is stored on servers protected with industry-standard SSL encryption. Access to user data is restricted to staff who require it to perform their duties, and all access is logged and monitored.
Vape69 does not sell, rent or transfer users' personal information to third parties for commercial purposes. However, in certain circumstances, information may be shared with:
- Payment service providers — to process deposit and withdrawal transactions in MYR securely and efficiently.
- Regulatory authority — when required by Malaysian law or a lawful directive from a relevant enforcement agency.
- Technical partners — providing platform infrastructure services, subject to strict confidentiality agreements.
Vape69 implements reasonable technical and organisational measures to prevent unauthorised access, loss, alteration or disclosure of users' personal information. Any material security breach will be communicated to affected users within the timeframe required by law.
Your Rights as a vape69 User
As a registered vape69 user, you have the following rights with respect to your personal information:
- Right to access — you have the right to request a copy of the personal information we hold about you at any time.
- Right to rectification — if any of your information is inaccurate or out of date, you have the right to request prompt correction via your account settings or by contacting our support team.
- Right to erasure — you may request the deletion of your account and personal information, subject to legal obligations that may require us to retain certain records for a specified period.
- Right to withdraw consent — you may withdraw consent for certain types of processing at any time, though this may affect your ability to use some platform features.
To submit any request relating to your privacy rights, please contact the vape69 support team via the email address provided at the bottom of this page or refer to the FAQ us for further assistance.
Cookies, Policy Updates and How to Contact Us
The vape69 platform uses cookies and similar tracking technologies to enhance user experience, maintain login sessions and analyse usage patterns. You can manage your cookie settings through your web browser, though disabling certain cookies may affect some platform features.
Vape69 reserves the right to update this Privacy Policy at any time to reflect changes in privacy practices, legal requirements or new platform features. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform following such notification constitutes acceptance of the updated policy.
If you have any questions, concerns or complaints regarding this Privacy Policy, or wish to exercise your privacy rights, please reach out to our team:
Support email: [email protected]